Our culture is one based on high performance, where every person recognises the need to add value for customers and shareholders, and understands the link between their contribution and the business priorities.

Our reward policy and practice closely links individual and team reward with business performance at each level, and ensures alignment of the company's, employees' and shareholders' interests.

As part of this, we appreciate the importance of recognising individual needs and supporting work/life balance - key elements of providing an energising work environment. New, integrated reward and benefits schemes are designed to meet varied and changing employee needs around the world by introducing individual choice and flexibility. For example, at one stage in life, extra holiday time may be a more attractive option than a bigger contribution towards a pension; the opposite may be true later on.

As these schemes are developed and implemented on a country-by-country basis, we communicate widely with employees to ensure understanding of the total remuneration package and to get feedback that helps us build on best practice for the future.